Terms & Conditions

1. Service Activation

A one-time Service Activation Fee of ₹4,777 is mandatory and non-refundable.

Upon activation, Sevorse becomes your official Technology Partner.

Activation includes:

• AI-powered Business Audit (online presence + data analysis)
• Review of day-to-day business challenges
• Tailored Tech Upgradation Roadmap
• Welcome Kit and onboarding assistance

Activation grants you access to the Sevorse Dashboard and internal tools as applicable.

2. Scope of Services

Services will be rendered as per your selected plan — Core, Prime, Elite, or Revenue-Share (15%).

In Revenue-Share arrangements:

• Sevorse will prepare and execute a Monthly Growth Calendar with strategic initiatives.

Across all plans:

• Sevorse may propose new AI-driven or marketing solutions.
• Any such innovation or upgrade is optional, with clear quotations shared before implementation.
• Sevorse operates as a tech & growth partner, not as an agency or reseller.

3. Add-ons & Upgrades

Additional services ("Add-ons") are optional and billed separately.

Orders are processed via the Sevorse Portal.

Upon confirmation, a dedicated support executive is assigned, and delivery is initiated within 24 business hours.

4. Support & Service Levels

Sevorse offers multi-tier support based on your plan:

All communications are logged for quality assurance and performance tracking.

5. Client Responsibilities

To ensure optimal results, clients agree to:

• Provide accurate business details, brand assets, and required access (social media, website, ad platforms, analytics tools, payment gateways, etc.).
• Approve all creative and strategic materials within reasonable timelines.
• Fund ad budgets beyond Sevorse's complimentary credits.
• For revenue-share arrangements, maintain transparent and verifiable revenue data access for performance tracking.

Delays in providing necessary information or access may impact delivery timelines and outcomes.

6. Payment Terms

• All fees — including monthly or add-on charges — are payable in advance.
• Non-payment or delay may result in temporary suspension of services.
• Clients choosing 6-month or 12-month prepayment receive discounts and bonus ad credits under Sevorse policy.
• All payments must be made via approved Sevorse payment channels or invoices.

7. Intellectual Property & Usage Rights

• All materials, systems, and tools developed by Sevorse remain Sevorse's intellectual property until all dues are fully cleared.
• After payment, brand-specific deliverables (e.g., designs, campaign assets) become the client's property.
• Proprietary software, frameworks, AI models, and analytics dashboards from Sevorse Labs remain Sevorse's exclusive IP. Clients are granted a license to use these tools during the service period only.
• Unauthorized copying, reverse-engineering, or redistribution is strictly prohibited.

8. Data Usage, Privacy & Compliance

Sevorse values data security and ethical technology.

• Business data shared by clients is stored securely and used solely for performance, audit, and optimization purposes.
• Sevorse may analyze aggregated and anonymized data to improve algorithms, dashboards, and AI models.
• No personal or sensitive business data is shared with third parties without explicit written consent.

Sevorse complies with:

• Indian IT Act (Data Protection Rules 2021)
• GDPR-equivalent privacy principles
• Industry best practices for encryption, access control, and monitoring

Clients must ensure their own data sources and operations comply with local privacy laws.

9. Confidentiality

Both parties agree to:

• Maintain strict confidentiality of business, financial, and strategic information shared during the engagement.
• Use confidential information only for service-related activities.
• Return or delete shared materials upon termination or written request.

10. Compliance & Legal Responsibility

• Clients are solely responsible for the legal and regulatory compliance of their products, services, and operations.
• Sevorse will not be liable for non-compliance, misrepresentation, or third-party disputes arising from client-side operations.
• Jurisdiction: Any dispute shall fall under the competent courts of Bangalore, Karnataka, India.

11. Service Limitations

• Sevorse provides technology, strategy, and digital marketing support, not offline or operational management.
• While Sevorse strives for the best measurable outcomes, specific revenue or sales results cannot be guaranteed.
• Sevorse is not responsible for any downtime or performance issues arising from external platforms (Google, Meta, payment gateways, etc.).

12. Termination Policy

• Either party may terminate the engagement with 30 days' written notice.
• Immediate termination may occur in case of:
  • Non-payment of dues
  • False or misleading information
  • Breach of confidentiality
  • Misuse of Sevorse's intellectual property
• Upon termination, all access to Sevorse systems, dashboards, and licensed tools will be revoked.

13. Ethics, Transparency & Trust

Sevorse operates on principles of integrity, innovation, and collaboration.

Clients are expected to:

• Communicate transparently
• Uphold ethical business practices
• Collaborate actively toward shared success

Together, we aim to transform your business through technology and strategic growth.

14. Contact Information

For queries or escalation:

📧 contact@sevorse.com

🌐 www.sevorse.com

🏢 Sevorse., Bangalore, India