Privacy Policy

1. Introduction

Sevorse ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our products.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, industry, business requirements
• Account Information: Username, password, preferences (for our products/services)
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Communication Data: Contents of correspondence, feedback, inquiries, and support requests

2.2 Automatically Collected Information

When you access our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, links clicked, referral sources
• Cookies and Tracking: See our Cookie Policy below
• Location Data: General geographic location based on IP address

2.3 Project and Service Data

• Information provided during project consultations and requirements gathering
• Technical specifications, documentation, and project materials
• Data uploaded or generated through use of our R&D products
• Analytics and performance metrics related to solutions we develop

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide, maintain, and improve our services and products
• Process and fulfill project requests and transactions
• Communicate about projects, services, and deliverables
• Provide technical support and respond to inquiries

3.2 Business Operations

• Manage client relationships and accounts
• Process payments and maintain financial records
• Conduct research and development activities
• Analyze usage patterns to improve our offerings

3.3 Marketing and Communications

• Send newsletters, updates, and promotional materials (with your consent)
• Inform you about new services, features, or products
• Conduct surveys and gather feedback
• Personalize your experience with our services

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, security breaches, and illegal activities
• Enforce our Terms and Conditions and other agreements
• Resolve disputes and address legal claims

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for processing personal data includes:

• Contractual Necessity: Processing necessary to fulfill our service agreements
• Consent: Where you have explicitly agreed to data processing
• Legitimate Interests: For business operations, security, and improvements
• Legal Obligations: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We May Share Information With:

• Service Providers: Third-party vendors who assist with hosting, analytics, payment processing, email delivery, and other operational services
• Business Partners: When collaborating on client projects with your explicit consent
• Professional Advisors: Lawyers, accountants, and consultants as necessary
• Legal Authorities: When required by law, court order, or governmental request
• Business Transfers: In connection with mergers, acquisitions, or sale of assets

5.2 We Do NOT:

• Sell your personal information to third parties
• Share confidential project information without authorization
• Use your data for purposes incompatible with this policy

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest (SSL/TLS, AES-256)
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Incident response procedures and breach notification protocols
• Secure development practices for our R&D products

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Client Data: Duration of business relationship plus 7 years for legal/financial compliance
• Project Files: As agreed in client contracts, typically 3-5 years post-completion
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months

8. Your Privacy Rights

8.1 General Rights

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format

8.2 Additional Rights for EEA/UK Users (GDPR)

• Right to restrict processing
• Right to object to processing based on legitimate interests
• Right to withdraw consent
• Right to lodge a complaint with supervisory authorities

8.3 California Residents (CCPA)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise your rights, contact us at: privacy@sevorse.com

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Collect anonymous usage statistics (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track conversions and ad effectiveness (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Services

Our website and services may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these external services. We recommend reviewing their privacy policies.

Third-Party Services We Use:

• Google Analytics: Website analytics
• Payment Processors: Stripe, PayPal for secure payment processing
• Email Services: For newsletters and communications
• Cloud Hosting: AWS, Azure, or similar for data storage

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Adequacy decisions for data transfers

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this policy

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related questions, concerns, or to exercise your rights, contact us at:

Email: contact@sevorse.com
Phone: +91 9480150791
Address: Bengaluru, Karnataka, India.

Data Protection Officer: karyappa@sevorse.com (for GDPR-related inquiries)

15. Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy. For certain data processing activities, we will seek your explicit consent.